Quality Management in Mind ensures that when someone uses a Mind service, wherever they are in the contry, the service provided by an organisation which has strong, consistent values, has high standards of service delivery and is run ina robust way in line with the needs of their local community.

How does Quality Management in Mind work

The Quality Management in Mind system consists of a four part framework:

1

A set of tweleve standards to ensure quality services including commitment to quality, measuring performance, governance, planning and developement, Financial management,and sytem, user involvement, people management, information, equality and diversity, networking and partnerships, standards for services and branding.

2

Ensuring quality is embedded through self-assessment and other development tools

3

A quality review process including: a self-assessment by the local Mind association, a visit by Mind staff and peer reviewers (Service Users, Trustees or Staff of local Mind associations) to verify evidence and meet a range of stakeholders including service users, and finally a review panel comprised of Mind staff and peer reviewer, who make the final decision on the level achieved.

4

Managing improvements through action plans and development agreements.

There are three levels of achievement. Level One shows that a local Mind association is providing a good standard of service required to retain its affilliation to Mind. Level 2 extends further best practise based on current based on current guidance and policy. Local Mind associations achieving Level three demonstrate an organisation exceeding the needs of its service users in a particular area.

Those local Mind associations achieving Quailty Management in Mind at an overall Level Two or above also receive the charity commission endorsement - based on the hallmarks of an effective charity.

Mind wants to ensure that when someone uses a Mind service, from cornwall to cumbria, or Hull to Aberystwyth, they can trust we are delivering the best possible service. We hope that commissioners will recognise Quality Management in Mind as a sign of an organisation which is robust, capable and responsive to the needs of service users

We owe it to people with experience of mental distress to ensure we provide the best possible support to them.

Paul Farmer

Chief Executive
Mind